This is something I posted on another blog… a while ago.
You spend a good half of your week in getting everything ready for your client release. Picture perfect is what you would expect the quality guys to say. You sit through the audit, get a pat on the back and finally let the guys at the customer site have a go at the product by sending it in a nice package.
A day later you get a call.
“Hey Bob! This is Rob, from customer inc. You know… the software ‘X’ you sent yesterday? It doesn’t seem to work. I can hardly figure out what menu ‘Y’ is for! I have been at this from morning and I keep getting this error during installation! What do you think is the problem? Should I change…”. Blah… blah… blah.
“Whoa! Whoa… hold on. Take a deep breath! There… that’s better. Now, did you do go through the Readme file that I sent along with the installation package?
A couple of seconds of silence.
“Oh. One sec. Ahh! Here it is. Umm… err… Am I supposed to read that? I mean… this is…”